Rule Base ‘Tab’ Order of display, and also what Items to include.You can give the Catalogue Item a ‘Description’.You can see associate the ‘ Variables’ you have created (the questions you need to ask for this Catalogue Item under TAB: Variables (New Starter has ‘7’ variables as it stands).You can add ‘Available for and not available for’ by pulling in ‘User Criteria’ records just like for KB.You van ‘Try it’ from here to see how it looks/works.You might know that a New starter needs a set of items to get going so this is a way to organise them. Order Guide – Gives the ability to bundle ‘Items’ so that the Service Catalog order can contain several different Items in one order (Laptop as one item, Phone as one and so on, rather than ordering individual items). Variable Set – You can bundle variables so that they can be reused, this is good if you have a set of catalogue items where the questions will always be the same, saves you adding them one by one to each of them. THIS IS WHERE WE CREATE QUESTIONS TO BE USED IN THE CATALOGUE ITEMS.
Variables are created once and can be reused in different catalogue Items. Questions that define item options (can affect price if you want it to). Variables – Tailor a Catalogue Item to the customer’s needs.
‘Can We Help You’ is a Category in the Catalogue of which one of them is ‘New Starter Order Guide’ – (Here you can set Desktop Image, Description and see associated Catalogue Items under this category)Ĭatalogue Item – This is the product itself (Hardware, Software or Service(, can be a ‘Phone’) Each Catalogue Item, Order Guide, Record Producer, Content Item, and Subcategory appears as a single item within the subcategory. Service Catalogue (ordering system for product and services with access to Service Desk via Record Producers) is where you create and populate a new Service Catalogue Item:Ĭategories – Can have Parent-child structure such at IT -> Laptops. You can have MULTIPLE Service Catalogues, and each catalogue item sits under a CATEGORY (Could be Software, Hardware, Service). Service Catalogue Users – Can see and order Catalogue items via the platform Service Catalogue (Role Admin & Catalogue Admin can configure the Catalogue items on offer).Views can be defined for a Group that use a Catalogue.Catalogue Items Can be Shared by Multiple Service Catalogues.You can have several Service Catalogues Accessed from SINGLE or MULTIPPLE Service Portal Pages.
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